At Newlands Pharma, customer satisfaction and product safety are our top priorities. Due to the sensitive nature of pharmaceutical and healthcare products, our refund and return policy follows strict quality and regulatory standards.

Our refund and returns policy is valid for 30 days from the date of delivery. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original condition
  • The product must be in original, sealed packaging
  • A valid receipt or proof of purchase is required

⚠️ Do not send your purchase back to the manufacturer.

Non-Returnable Items (Pharmacy Policy)

For safety, hygiene, and regulatory reasons, the following items cannot be returned or refunded:

Prescription medicines

  • Generic or branded pharmaceutical drugs
  • Health supplements and nutraceuticals
  • Personal care and hygiene products
  • Medical devices once opened or used
  • Products requiring temperature-controlled storage
  • Perishable healthcare products

Additional Non-Returnable Items

  • Gift cards
  • Downloadable or digital products
  • Any item opened, used, or tampered with
  • Items returned after 30 days from delivery

Partial Refunds (If Applicable)

  • Partial refunds may be granted in limited situations, including:
  • Products with damaged outer packaging not affecting product integrity
  • Items missing accessories due to customer handling
  • Products returned without original packaging
  • Items returned beyond the approved return window

Refunds

Once your return is received and inspected, we will notify you via email regarding approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original method of payment
  • Processing time may vary depending on your bank or payment provider
  • Refunds typically take 5–10 business days to reflect

Late or Missing Refunds

If you haven’t received your refund:

  • Recheck your bank account
  • Contact your credit card provider (posting delays may occur)
  • Contact your bank for processing updates

If the issue persists, contact us at:
📧 contact@newlandspharma.com

Sale Items

Only regular-priced items are eligible for refunds.
Sale, clearance, or discounted items are non-refundable.

Exchanges

We only replace items if they are:

  • Defective
  • Damaged during transit
  • Incorrectly supplied due to our error

To request an exchange, contact us at:
📧 contact@newlandspharma.com

Exchanges are limited to the same product only and subject to stock availability.

Shipping Returns

To initiate a return, contact us first for authorization.

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • If approved, return shipping costs may be deducted from your refund

For high-value orders, we recommend:

  • Using a trackable shipping service
  • Purchasing shipping insurance

We are not responsible for lost or damaged return shipments.

Regulatory Compliance Notice

Due to pharmaceutical regulations, once medicines leave our controlled supply chain, we cannot resell or redistribute them. This policy ensures patient safety and compliance with healthcare laws.

Need Help?

For questions regarding refunds, returns, or exchanges, contact us at:

📧 Email: contact@newlandspharma.com

🌐 Website: https://newlandspharma.com