Newlands Pharma (“we”, “our”, “us”) operates the website https://newlandspharma.com

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or interact with our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

Who We Are

Our website address is: https://newlandspharma.com

Business Name: Newlands Pharma
Industry: Pharmaceutical Products & Healthcare Supply
Contact Email: contact@newlandspharma.com

What Personal Data We Collect and Why We Collect It

We collect personal data to operate our website, provide services, process inquiries and orders, and comply with legal obligations.

The types of data we collect include:

• Personal identification information (name, email address, phone number)
• Business and shipping details
• Transactional and order information
• Technical data such as IP address, browser type, and cookies
• Communication records via contact forms or emails

We collect this data for:

• Customer service and inquiry response
• Order processing and fulfillment
• Website security and fraud prevention
• Legal and regulatory compliance
• Improving website performance and user experience

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service.

After approval, your comment and profile picture (if applicable) are visible publicly.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS).
Visitors can download and extract location data from images available on the website.

Contact Forms

When you submit inquiries through our contact forms, we collect the information you provide such as name, email address, phone number, and message content.

• We retain contact form submissions for customer service purposes.
• We do not use contact form data for marketing unless you explicitly consent.

Cookies

Our website uses cookies to enhance your experience.

If you leave a comment, you may opt in to saving your name, email address, and website in cookies. These cookies last for one year.

Other cookies include:

• Temporary cookies to check browser compatibility
• Login cookies to save session preferences
• Display preference cookies
• Post-editing cookies (expire after 1 day)

You can control cookies through your browser settings.

Analytics

We may use analytics tools to understand how visitors interact with our website.
These tools collect anonymous data such as IP address, device type, and browsing behavior.

You can opt out of analytics tracking through your browser or relevant plugin settings.

Embedded Content From Other Websites

Articles on this site may include embedded content (videos, images, articles, etc.).
Embedded content behaves exactly as if you visited the external website.

These third-party websites may collect data, use cookies, and monitor interactions according to their own privacy policies.

WooCommerce – E-Commerce Data

What We Collect and Store

When you browse or place an order on our site, we may collect:

• Products viewed
• IP address and browser type
• Billing and shipping address
• Name, email address, phone number
• Payment and transaction details
• Account information (if created)

Why We Collect This Data

We use this information to:

• Process and deliver orders
• Send order confirmations and updates
• Respond to customer requests and refunds
• Prevent fraud and ensure security
• Comply with tax and legal obligations
• Improve store functionality
• Send marketing communications (only with consent)

Payments

We accept payments through third-party payment processors such as PayPal.

When processing payments, certain data is shared with the payment provider, including:

• Purchase total
• Billing details
• Transaction identifiers

These providers handle your data according to their own privacy policies.

Who on Our Team Has Access

Authorized team members such as Administrators and Shop Managers may access:

• Order details
• Customer contact information
• Billing and shipping details

Access is limited strictly for order fulfillment, support, and compliance purposes.

Who We Share Your Data With

We may share your data with trusted third parties such as:

• Payment processors
• Shipping and logistics providers
• Website hosting services
• Security and spam detection services
• Analytics providers

We only share data necessary to perform these services.

How Long We Retain Your Data

• Contact form submissions: up to 6 months
• Order and transaction data: up to 7–10 years (legal & tax compliance)
• Comments and reviews: retained indefinitely
• User account data: retained until account deletion is requested

What Rights You Have Over Your Data

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Request data portability
• Withdraw consent at any time

Requests can be sent to: contact@newlandspharma.com

Some data may be retained where legally required.

Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.
Data may be processed outside your country but is safeguarded using industry-standard security practices.

How We Protect Your Data

We use:

• SSL encryption
• Secure hosting infrastructure
• Limited staff access
• Regular system updates
• Data protection best practices

Data Breach Procedures

In case of a data breach, we have procedures in place to:

• Identify and contain the breach
• Notify affected users where required
• Report to authorities if legally mandated

Automated Decision-Making

We do not engage in automated decision-making or profiling that significantly affects users.

Industry Regulatory Disclosure

As a pharmaceutical business, we operate in compliance with applicable healthcare, trade, and data protection regulations.

Contact Information

For privacy-related questions or data requests, contact:

📧 Email: contact@newlandspharma.com

🌐 Website: https://newlandspharma.com